Why the move and why Port Melbourne?
LIV IT has experienced a period of rapid growth especially over the past 3 years. With more staff, and a growing client base, a more spacious and sophisticated premises is needed. We have taken this expansion opportunity to further reinvest in our infrastructure. Port Melbourne is one of the few suburbs in Melbourne supported by ultra-fast dedicated fibre internet. We will also be maintaining a direct link to the Port Melbourne Data Centre. These factors, along with our custom built server room within our new premises, will allow us to continue to expand our service offerings to clients. Moreover, this will ensure that we remain able to respond to client needs in an efficient manner with the best equipment and expertise.
How will the relocation affect business and residential customers?
Put simply ‒ It won’t! Even our phone number stays the same. Our ability to service your IT needs remotely and onsite does not change either. We will still have technicians on a daily basis operating in the same parts of Melbourne that we currently do.
In the event that a remote login or onsite attendance is not appropriate, we will maintain a complimentary pick up and drop off service for our clients located in the eastern suburbs. Of course you are always welcome to visit our new premises in Port Melbourne. Please contact our your Senior IT Consultant to find out more information regarding this service.
Will your business hours still be the same?
No ‐ they will actually increase! Many clients have requested that we extend our business hours to accommodate their respective IT support needs. Accordingly, from April 2018 LIV IT will be operating Monday to Friday from 8:00am to 6:00pm. We will continue to offer after hours and weekend appointments as required.
Our 24 hour a day, 7 days a week, on demand service remains the same.
What suburbs will LIV IT continue to service from March 2018 onwards?
Nothing changes ‐ LIV IT will continue to service all areas of Victoria, NSW, Queensland and the ACT.